EVENT

KM / UK

SESSION

Building a Knowledge-Driven Culture: Strategies, Stakeholders, and Success 

SPEAKER

Eleanor Windsor

Partner, Director of Knowledge Management 

Irwin Michell

BIO

Eleanor has worked in law firms for 25 years, both in-house and via outsourced managed service providers. During her career, her primary focus has been on the provision of knowledge and information management, creating and delivering products and services that introduce new, innovative, efficient and cost-effective ways of working.

Her specific experience ranges from consultancy and support for individual elements of knowledge management (knowledge management processes and approaches, collaboration, digital knowledge and information tools, research services, resource management, procurement, etc.) to developing and delivering fully outsourced knowledge, library and research services.

Building on her consultancy experience, and after an extended interim role she completed with Irwin Mitchell, Eleanor took on a permanent role at the firm in August 2019 and was made Partner and Director of Knowledge Management in May 2021. She now manages a team of 30 knowledge professionals, including expert research and information specialists working alongside a team of highly experienced Practice Development Lawyers. Eleanor’s focus is on developing and delivering Irwin Mitchell’s core Knowledge Management Strategy through a range of key strategic projects and initiatives, including taking a leading role in the implementation and embedding of legal AI tools across the business. All of this is focused on delivering excellent client service and fostering a culture of knowledge sharing across the business, to help achieve the firm’s strategic goals.

Eleanor has an MBA and is a PRINCE2 Practitioner.